Shipping policy

Shipping Policy

Thank you for shopping at Gorilla Karts. We are based in Cookstown, Northern Ireland and deliver across Northern Ireland and the Republic of Ireland, with full tracking on every order. We do not deliver to England, Scotland or Wales, or anywhere outside Northern Ireland and the Republic of Ireland.

Delivery Charges

• Northern Ireland: free on orders of £50 or more, which covers every ride we sell. Orders under £50 are £5.
• Republic of Ireland: £13 for each ride or other large item, shown in euro at checkout. Small items on their own are £8.
• Collection from our Cookstown shop: always free.

A ride or large item means an electric bike, dirt bike, scooter or ride-on. Small items ordered together with a ride travel free with it. The delivery charge is shown at checkout before you pay, and nothing further is added.

Christmas Club orders: delivery is charged per item: £10 for each ride in Northern Ireland and £13 in the Republic of Ireland. Small items on their own are £5, or £8 to the Republic of Ireland. Collection from the shop is free.

Order Processing

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a notification with tracking information when your order has been dispatched. Processing times may be longer during peak periods such as Christmas and Black Friday.

Delivery Areas and Estimated Times

• Northern Ireland: 1 to 2 business days
• Republic of Ireland: 2 to 3 business days

All delivery times are estimates from the date of dispatch and may vary depending on your exact location, carrier workload or weather. Some remote areas may take longer; contact us before ordering if you are unsure.

Order Confirmation and Tracking

After placing your order you will receive a confirmation email. Once your order has been dispatched, a second email will be sent with your tracking number and a link to follow your delivery. All orders are sent tracked.

Delivery Address Accuracy

Please make sure all delivery details are correct before submitting your order. Gorilla Karts is not responsible for delays or lost packages caused by an incorrect address. If an order is returned to us because the address was incorrect or undeliverable, we will contact you to arrange reshipment at your expense.

Large Items and Electric Vehicles

Electric scooters, e-bikes, dirt bikes and other large items are shipped by courier with full tracking. These items may require a signature on delivery. If you are not available, the courier will leave a card with instructions for redelivery or collection.

Collection from Store

You can collect your order free of charge from our Cookstown shop at 26 Lisnanane Ln, BT80 9BJ. Choose pick up at checkout or contact us to arrange. Collection is available Monday, Tuesday, Thursday and Friday between 10am and 4pm.

Shipping Delays

Occasionally shipments may be delayed by high order volume, weather or other factors outside our control. If your order is significantly later than the estimated delivery time, please contact us and we will investigate with our courier.

Damaged or Lost Packages

We take great care in packaging all orders. If your order arrives damaged, please contact us immediately at [email protected] with your order number, a description of the damage and photos. We will arrange a replacement or refund as quickly as possible.

If your package is marked as delivered but you have not received it, please check with neighbours and any safe places around your property. If it cannot be found, contact us and we will raise an investigation with the courier.

Split Shipments

In some cases your order may arrive in more than one parcel. You will receive a tracking number for each.

Contact Us

If you have any questions about delivery, please contact us:

• Email: [email protected]
• Phone: 028 8731 2118
• Visit: 26 Lisnanane Ln, Cookstown, BT80 9BJ